INSIGHTS FOR GROWTH

Curiosity. When someone says something that doesn’t make sense to us, we have a choice. We can judge: “That’s wrong.” “They don’t get it.” “How can they think that?” Or we can get curious: “Help me understand.” “What am I missing?” “Tell me more.” One of the things running an executive team taught me: the moment you stop being curious about why someone sees it differently, you stop getting useful information. Curiosity opens doors that judgment keeps closed. What if you appro

Hearing is passive. It happens automatically. Listening is active. It's a choice. And most of us aren't doing it nearly as well as we think.

Attention. In a world of infinite distractions, attention has become scarce. Precious. Valuable. Attention is the rarest form of generosity. When you give someone your full attention — no phone, no glancing at email, no half-listening — you're giving them something most people rarely receive. And they notice. They always notice. Who could use more of your attention today?

Listening. It sounds simple. But most of us aren't doing it. Most people listen to respond, not to understand. While someone is talking, we're already formulating our reply. Planning our counterpoint. Waiting for our turn. Real listening is different. It's quieting your own thoughts. Letting go of your agenda. Becoming genuinely curious about what the other person means — not just what they're saying. It's rare. And people notice when you do it. What would change if you liste