Measured at the Ear

Communication is not measured at the mouth. It is measured at the ear.

There is a kind of leader who says everything, to everyone, as soon as they know it, and then says it again. They are not hiding anything. They are drowning the one message that mattered in 30 that did not, and the team, out of survival, has stopped reading all of them.

Volume feels like leadership. It is not the same as being heard.

The leaders whose teams actually know what is going on do something quieter. They decide which message matters this week. They say that one thing 3 times, in 3 places. And then they ask a real question: what are you hearing out there?

Say the one thing. Then ask what they heard. That is where communication actually

happens.

The Right Altitude. Available now. www.therightaltitudebook.com/the-book