INSIGHTS FOR GROWTH

He went on vacation for two weeks. His team handled 90%. The 10% they couldn’t? That was the most useful data he’d gotten in months.

Every time you say “here’s what I’d do,” you’re solving this problem AND guaranteeing they’ll bring you the next one.

Her open door had become an open funnel. Every decision flowed through her — not because her team was incapable, but because she’d trained them that her door was faster than figuring it out themselves.