The Fire Nobody Heard About

In March, a vendor failed and took half the Performer’s quarter with it. His team worked 3 weeks of nights to contain it. Nobody above him heard a word, because by the time it was a story, it was a solved one.

Then his boss found out from someone else and asked the question he was not ready for. Why did I not know? His answer was honest: because it was handled. Her answer was quieter: that is not the point.

The Performer manages up with finished news only. The people above you do not need a clean story. They need to never be surprised. The move: send the problem up while it is still a problem.

Tomorrow: the Performer from another angle.

The Right Altitude. Available now. www.therightaltitudebook.com/the-book