The Post-Mortem

3 months before the launch failed, the Operator saw it coming. The vendor was behind, and the testing plan had a hole in it. He mentioned it to 2 people, quietly, in the hallway. In the planning meeting, where it would have counted, he said the timeline looked aggressive but doable.

In the post-mortem, the room kept landing on the same sentence. Somebody should have flagged this. He had. Just not anywhere it could be heard.

A concern you only raise in the hallway protects you. It does nothing for the work. The move: say it in the meeting, once, plainly. Then commit to whatever gets decided.

Tomorrow: the Operator from another angle.

The Right Altitude. Available now. therightaltitudebook.com/the-book